You’ve probably already heard of Nextiva, a cloud-based service that combines voice and video communications into a single platform. Nextiva offers four different service plans, including unlimited calling, video, and internet fax, auto-attendant, voicemail to email notifications, and mobile and desktop apps. The company is also available 24 hours a day for support. Nextiva’s plans are priced to fit your business’s needs and budget.
VoIP is a common technology that connects business communications to the cloud. This new technology encapsulates voice signals as digital data and sends them over the Internet, where they’re uncompressed and converted back into analog voice sounds. Because VoIP is web-connected, it can be streamlined to optimize bandwidth utilization and improve call quality. VoIP allows users to switch seamlessly between voice calls, video conferences, and instant messaging without having to go through the hassles of using traditional landlines.
VoIP is also easy to use. Most vendors offer “get started” user guides and customer support centers that can help you get started. VoIP systems let you customize ringtones, assign voicemail to direct extensions, and set your favorite phone app as default for incoming calls. In addition to these advantages, VoIP allows you to connect with colleagues in other countries and use sophisticated call features. But before you switch, make sure to check with your IT department to find the right phone system for your business.
In the meantime, don’t overlook the value of IVR. Many VoIP systems can integrate with popular software programs, such as Slack and Trello. Those integrations can enhance your team’s productivity, reduce costs, and make things more convenient. Aircall’s App Marketplace has a list of valuable apps you can use to manage your business’s communications. Some of these apps may already be in use in your company. Check your network to ensure it is stable before you install VoIP phones. If you have an Ethernet connection, put the VoIP phones into a VLAN and prioritize SIP traffic with QoS.
While buying VoIP phone systems can be confusing, it’s important to remember that VoIP is not an expensive proposition. It can scale with your business. While you’re a small business, the benefits of VoIP outweigh the cost. VoIP offers lower domestic and international call rates than traditional phone systems. However, you’ll need to think about how many extensions your business requires, so you can budget accordingly. Make sure to research VoIP phone systems and choose the one that best suits your needs.
In short, VoIP is an affordable, customizable, and easy-to-install telephony solution. The right VoIP phone system can accommodate ten to 100 agents, with no hassle or complicated setup. It is also easy to scale up and down, which makes it an ideal solution for small businesses on a fast growth path. Further, VoIP can be scaled for growth, so you don’t have to spend a lot of money on the hardware.